New online store and account migration
We are upgrading our e-commerce platform to provide a smoother, faster and more secure shopping experience. The new online store will be launched in week 10, and we want to inform you about a few important points.
Changes to
user accounts
With the launch of the new online store, there will be changes related to user accounts:
- The old online store’s transaction history (orders and saved carts) will be removed and will not be transferred to the new system.
- User accounts that have not been logged into during the past three years will be deleted entirely.
What information is transferred
to the new online store?
The following information will be transferred automatically from the old platform to the new one:
- Shipping and billing addresses
- Online payment details (business customers)
- Business ID (business customers)
- Contact details
- Username (email address)
Previous orders and
shopping carts
Previous orders will not be transferred to the new online store.
However, you can save your previous orders and shopping carts as PDF files.
How to save your previous orders:
- Log in to your account.
- Click your name in the top right corner.
- Select Order History and Order Details.
- Under "Confirmation", you can download your receipts as PDF files.
- The saving option will be available until the end of May 2026.
- Saving the data is the customer's responsibility.
More information
Our customer service will be happy to help if you have any questions: myynti@elgood.fi
